Cancellation & Refund Policy

Effective April 2026 | All Sales Channels | Version 1.0

These terms govern all cancellations and refund requests across all iTurn service categories. Any ambiguity or conflict between verbal communication by a salesperson and this published policy shall be resolved in favour of this document.

1. General Terms & Definitions

Key Definitions

“Cancellation Fee” = percentage of the total product fee, not of the amount already paid.
“Total Course Fee” = the listed full price of the course, irrespective of advance paid.
“Session Availed” = any driving session that has been attended or commenced.
“RTO Application Submitted” = the point at which the Learners License application is filed on the official government RTO portal.
“Learners License Issued” = the point at which the government-issued Learners License document is in the customer’s possession.

Refund Processing

All approved refunds are credited to the original payment method within the timelines in Section 7.
If the cancellation fee exceeds the amount paid, the customer owes nothing further and the amount paid is fully forfeited.
Cancellations must be formally submitted — verbal requests to a salesperson are not sufficient.

How to Cancel

iTurn App: My Bookings / My Courses → Cancel
Website: www.iturn.in → My Account → Cancellations & Refunds
Written request to: support@ucmonks.com (include name, phone number, product, and date of purchase)

2. Courses — Cancellation & Refund Policy (C1–C7)

Courses have a three-stage cancellation framework tied to progress through the government licensing process. The cancellation fee increases at each stage to reflect the administrative and operational costs committed by iTurn. Stage 1 – Pre-Application: RTO Learners application NOT yet submitted. Cancellation fee: 15% of total course fee. Stage 2 – Pre-Learners: RTO application submitted but Learners License NOT yet issued. Cancellation fee: 30% of total course fee. Stage 3 – Post-Learners: Learners License has been issued. No refund – 100% of fee is forfeited.

Stage	Condition	Cancellation Fee
Stage 1	Before RTO Application	15%
Stage 2	After Application, before LL	30%
Stage 3	After LL Issued	100% (No refund)

iTurn provides training and facilitation services only. The issuance of a Learner’s License, Driving License, or successful completion of any government test is subject to government authority decisions. iTurn does not guarantee any specific outcome.

3. Subscriptions — Cancellation & Refund Policy (S1–S5)

Subscriptions grant access to a block of driving sessions. The refund eligibility is determined by a single criterion: whether any session has been attended.

Stage	Condition	Fee
Stage 1	0 sessions used	15%
Stage 2	≥1 session used	100%

A “session availed” means any driving class that has been commenced — even partially — for any vehicle type covered by the subscription. Partial usage does not entitle the customer to a pro-rated refund. Subscriptions are non-transferable. They cannot be transferred to another person or converted into credit for a different product.

4. Drives / Rides — Cancellation & Refund Policy (D1–D4)

Stage	Condition	Fee
Stage 1	Within 15 mins	Free
Stage 2	12–4 hrs before	20%
Stage 3	<4 hrs	40%
Stage 4	No Show	100%

The 15-minute free cancellation window is measured from the server-confirmed booking timestamp (the moment payment is confirmed), not from when the user begins the booking flow.

5. Non-Refundable Services (R, A, T, L, O, RS)

The following services are non-refundable except in cases of service non-delivery, regulatory failure, or where required under applicable law. These fees are either remitted directly to government authorities, cover third-party processing costs that cannot be recovered, or trigger immediate resource deployment.

PID	Product	Policy
R1	Retest Fee — 2 Wheeler	Non-refundable. Paid to RTO authority on submission.
R2	Retest Fee — 4 Wheeler	Non-refundable. Paid to RTO authority on submission.
R3	Retest Fee — Both 2 & 4 Wheeler	Non-refundable. Paid to RTO authority on submission.
R4	Learners Retest Fee	Non-refundable. Paid to RTO authority on submission.
A1	Application Fee — 2 Wheeler	Non-refundable. Government filing and processing costs.
A2	Application Fee — 4 Wheeler	Non-refundable. Government filing and processing costs.
A3	Application Fee — Both 2 & 4 Wheeler	Non-refundable. Government filing and processing costs.
T1	Test Fee — 2 Wheeler	Non-refundable. RTO driving test scheduling fee.
T2	Test Fee — 4 Wheeler	Non-refundable. RTO driving test scheduling fee.
T3	Test Fee — Both 2 & 4 Wheeler	Non-refundable. RTO driving test scheduling fee.
L1	Learners License Renewal	Non-refundable once RTO application submitted.
O1	Own Vehicle Training — 1 hr	Non-refundable. Instructor deployed on booking confirmation.
RS1	RTO Service — License Renewal	Non-refundable. RTO submission and processing service fee.
RS2	RTO Service — Address Change	No fee charged. No refund applicable.

6. Channel-Specific Terms

Mobile App & Website

Cancellations via the iTurn app or website are processed in real time.
The applicable cancellation fee and refund amount are displayed to the customer before confirmation.
Refund confirmation is sent via in-app notification, SMS, and email.

Direct Salesperson

Customers who purchased through a salesperson must submit a written cancellation to support@iturn.in.
Request must include: full name, registered mobile number, product purchased, date of purchase, and reason.
The salesperson cannot offer different terms, discounts, or waivers of cancellation fees. This policy prevails in all cases.
Processing time for salesperson-sourced cancellations: 3–5 working days from receipt of written request.

In case of any discrepancy between what a salesperson communicated verbally and the terms of this policy, the published policy on www.iturn.in shall be the final authority.

7.Refund Processing Timelines

Payment Method	Refund Timeline	Refund To	Notes
UPI / QR Payment	5–7 working days	Original UPI ID	Refund processed via payment gateway.
Credit / Debit Card	7–10 working days	Original card	Bank processing times may vary.
Net Banking	5–7 working days	Source bank account	Direct bank credit.
Cash (via salesperson)	5 working days	Bank transfer	Customer must provide bank details in writing.
Wallet / Prepaid	3–5 working days	Source wallet	Subject to wallet provider policies.

8. iTurn-Initiated Cancellations

If iTurn cancels a session, course, or booking due to operational reasons, instructor unavailability, vehicle breakdown, or force majeure:

Full refund of the amount paid will be processed within 3 working days. No cancellation fee is charged to the customer.
For courses, if iTurn cannot resume services within 14 days, the customer may choose a full refund or a credit note valid for 12 months.
Customers are notified via app notification, SMS, and email.

9. Disputes & Escalation

Customer Support: support@iturn.in — Response within 24 hours
Grievance Officer: grievance@iturn.in — Response within 48 hours

UC Monks Private Limited | iTurn Driving Schools Thiruvananthapuram, Kerala – 695581 Last updated: April 2026

This policy was last updated in April 2026. UC Monks Private Limited reserves the right to amend this policy with 30 days’ prior notice on www.iturn.in.