Refund & Cancellation Policy

This Refund & Cancellation Policy (“Policy”) sets forth the terms and conditions governing refunds and cancellations for services provided by iTurn Driving School (hereinafter referred to as “iTurn”, “we”, “our” or “us”). By enrolling in any course or booking any training slot with iTurn, you (“you” or “learner”) acknowledge and agree to be bound by this Policy.

1. Course Admission Cancellations

1. Cancellation before government application submission: If you cancel your course admission before the submission of the government application through the designated portal, a deduction of 15% of the total amount paid plus applicable taxes will be made. The balance amount will be refunded.
2. Cancellation after government application submission: If you cancel your course admission after the government application has been submitted on your behalf, a deduction of 50% of the total amount paid plus applicable taxes will be made. The remaining balance will be refunded.

2. Booked Slot Cancellations

1. Cancellation within five (5) minutes of booking: If you cancel a booked training slot within five (5) minutes of booking, a 100% refund of the booking amount will be processed (i.e., 0% cancellation fee).
2. Cancellation after five (5) minutes and up to four (4) hours prior to pickup: If you cancel a booked training slot after five (5) minutes of booking but not less than four (4) hours prior to the scheduled pickup time, a cancellation fee of 20% of the booking amount will apply; the remaining balance will be refunded.
3. Cancellation less than four (4) hours prior to pickup: If you cancel a booked training slot less than four (4) hours prior to the scheduled pickup time, a cancellation fee of 40% of the booking amount will apply; the remaining balance will be refunded.

3. General Conditions

1. Refund method and timing: All refunds, where applicable, will be processed to the original mode of payment within a reasonable time frame subject to applicable banking and payment processor timelines.
2. Taxes and deductions: Any taxes collected as part of the original payment will be refunded proportionately as required by applicable tax laws, unless otherwise stated.
3. Right to amend: iTurn reserves the right to amend, modify, or update this Policy at its sole discretion. Any changes will become effective immediately after being posted on our official website or mobile application.
4. Force majeure & exceptional circumstances: For cancellations or refunds arising from causes beyond our control (e.g., natural disasters, government restrictions, public health emergencies), iTurn will assess each case in good faith and may offer credits, rescheduling options, or partial refunds at its discretion.
5. Dispute resolution: Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts in Thiruvananthapuram, Kerala, India.

Important: This Policy supplements, and should be read together with, any other terms and conditions applicable to the specific course or service you enroll in. In case of any inconsistency, the terms of this Policy shall prevail with respect to refunds and cancellations.